Digitally Transform Your 现场服务操作 for Greater 运营效率 and Customer Satisfaction

快速交付多渠道现场服务应用

offgrid形象
figure_0
figure_1
figure_2
figure_3
figure_4
figure_5
figure_6

Increase Customer Satisfaction, 运营效率, and Field Agent Engagement

你的客户习惯于一键购买, 当天发货, 并期待完美的用户体验. Your field agents require highly intuitive applications that allow them to complete their work orders in a fast, 高效的方式. 做两个. With OutSystems you can quickly deliver multi-channel applications that delight your customers and your field agents.

为您提供所有现场服务需求的平台

提高工作效率

移动,分布式和离线

快速简单的更改

实时可见性

看看 OutSystems can help you deliver multi-channel applications that delight your customers and agents

学习 how Falcker is revolutionizing industrial asset inspection in the oil and gas industry.

看看

“使用OutSystems, 从最初的概念到部署,博鱼体育官网只用了6个月的时间, 比使用传统开发方法快3倍."

杜科布尔

CIO在Falcker

Find out how OutSystems can help you make your Field 服务 Digital Transformation a reality:

下载解决方案简单

为您提供所有现场服务需求的平台

随着客户需求的变化, 你需要与之交互的频道和设备也是如此. Off the shelf solutions (COTS) often fall short keeping up with this level of change. Your field agents and contractors require a single solution that is easy to use and helps accomplish successful first-time visits.

With OutSystems you can quickly build multi-channel applications for all your stakeholders - for any device or operating system - in a matter of weeks regardless of process complexity. Using our modern application platform you can rapidly create applications to:

  • 快速适应客户的需求
  • 创造独特的竞争优势
  • 提高客户满意度
  • 更好地使技术人员能够提高他们的首次固定费率

提高工作效率

Your field organization is under pressure to meet ever-increasing customer expectations while still delivering efficient service margins. OutSystems opens up a new 世界 of efficiency, driving your business forward. Our platform enables you to consolidate multiple systems into a single field service portal, 减少纸质流程, 减少服务时间, 不断地达到你的sla, 并提高技术员的工作满意度.

了解Vopak如何将移动员工的生产率提高50%

移动分布式和离线

OutSystems can provide your field teams with mobile applications that are intuitive, 并提供卓越的用户体验. Ramp-up times are faster, and all the information needed is at their point of service. 不要为了让应用程序离线工作而牺牲外观和感觉, 使用本机设备特性,如:签名捕获, 声音文本, 面部识别, 等. Enable all your contractors and employees with secure access to databases and systems for full data transparency and efficiency.

快速简单的更改

Making changes shouldn't lead to manual workarounds or service downtime. Field service applications created with OutSystems support the evolution of your business and your customers’ needs allowing you to make changes in hours. Update your mobile 应用程序 without having to reinstall them, and support BYOD.

Shawcor manages 数百万 of inventory items for its customers with an integrated solution that includes a mobile inspection app and a customer portal

现场服务实时可见性

你需要重要的数据来快速准确地做出决定, 而你的客户期望的是快捷和完美的服务. OutSystems allows you to accomplish this by integrating real-time data into your app, so you have up-to-the-minute views of your customer and your team’s interactions with them. Have complete visibility into location status, asset tracking, and inventory or parts levels.

Yak Access streamlines inventory tracking and keeping customers informed of order status by extending their ERP to mobile

OutSystems如何帮助

解决技能和资源缺口

OutSystems can deliver the ideal field service management solution you need with the team you already have, 感谢:不止 140用户体验/ UI out of the box patterns, templates, and controls, so you don’t have to design and build from scratch. 为所有形式因素运行一个单一的代码基,而不考虑设备.

无痛的集成

OutSystems使与现有和新系统的集成变得容易. 开发人员 can just configure an integration connector instead of writing (and rewriting) custom code. 这样更快,也更不容易出错. And when you are ready to add IoT or AI/ML to your applications, we have you covered there, too.

紧跟手机时代

移动设备的屏幕, 菜单, 按钮, 屏幕的大小也在不断变化, 这让移动应用程序开发者们手忙脚乱. 但OutSystems不是这样的. We regularly add support for new mobile operating systems so you can keep up with the pace of change.

博鱼体育官网的先进移动功能包括:

  • UI库跨平台
  • 像素级的经验
  • 安全的离线功能
  • 原生设备功能和传感器的预建插件
  • 为本地sdk构建自定义插件的可扩展平台

未来证明您的现场服务应用程序

Applications built with OutSystems rely on 标准 体系结构 and frameworks. No proprietary components, runtime engines, or interpreters are required. 您的新领域服务应用程序生成为一个完全开放, 标准, 优化, 以及服务器和客户端组件的文档集. 最重要的是, 知识产权属于你.

演示系列:适合最佳领域服务的完美应用程序

更多现场服务资源

用OutSystems转换您的现场服务